Service Process

Zhongmei Ruijia offers a standardized, end-to-end window and door service process that encompasses every stage—consultation and customization, production and quality control, delivery and installation, and after-sales support.

Pre-sales service

★ Customer service call inquiries / showroom inquiries
★ Explanation and Demonstration
★ Exchange and Understanding
★ Customer service handles inquiries, records basic information, conducts on-site measurements, and gathers customer requirements.

In-sales service

★ Preliminary Design
★ Proposal solicitation and revision
★ Finalize the design plan, provide a quotation, agree on installation arrangements, and negotiate contract terms.
★ Signing the contract
★ Collect advance payments
★ Order-to-Production
★ Factory production, standardized and procedural operations, comprehensive quality control
★ Production Completion Notice
★ On-site Coordination
★ Arrange delivery
★ Installation and Commissioning
★ Self-inspection and routine inspections, customer acceptance

After-sales service

★ Regular maintenance reminders
★ On-site maintenance

After-sales service

Leveraging its Beijing headquarters’ expert team and a nationwide network of distributors and service centers, the company maintains uniform service standards, rigorously controls every detail, and responds swiftly to the diverse needs of residential and commercial projects.

★Zhongmei Ruijia Windows and Doors offers a “five-year warranty and lifetime maintenance” service.

★The warranty period for major components is five years or longer.

★For products beyond the warranty period, only the cost of parts will be charged.

Product catalog

We provide comprehensive product support resources, including a wide range of technical documentation and downloadable product manuals, as well as compliance certifications.